Privacy Policy

This policy explains what personal information Sernelle collects when you visit or buy from sernelle.com, and how we use it.

What we collect

• Order information: your name, shipping and billing address, email, phone number and the items you order.
• Payment information: handled by our payment processors through Shopify's checkout. We do not store your card number.
• Device and browsing information: IP address, browser, pages viewed and how you arrived on our site, collected through cookies and similar technologies.
• Messages: anything you send us through our contact form or by email.

How we use it

• To process, ship and support your orders, including returns and size swaps.
• To answer your questions.
• To send you emails you've agreed to receive. You can unsubscribe at any time.
• To prevent fraud and keep our store secure.
• To measure and improve our website and advertising, including on platforms such as Pinterest, Meta and Google.

Who we share it with

We share information only with service providers who help us run the store: Shopify (our e-commerce platform), payment processors, shipping carriers, email and customer service tools, and advertising and analytics partners. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how our site is used. You can manage cookies through the banner on our site and in your browser settings.

Your rights

You can ask us to access, correct or delete your personal information, or to stop using it for marketing. Depending on where you live (for example California), you may have additional rights. Contact us through our contact page to make a request.

Data retention

We keep order information for as long as needed for our records, including tax and accounting obligations, unless you ask us to delete it where the law allows.

Changes

We may update this policy from time to time. The latest version is always on this page.